Thank you for shopping with Vibe Thread Print! We’re a small, design-led brand, and all items are made with care—thoughtfully crafted with love and a little kawaii ✨. We want you to be happy with your purchase. If something isn’t quite right, we’re here to help with a return, refund, or size exchange.

Eligible for Returns

We only accept returns on full-price Vibe Thread Print clothing. (Shipping fees aren’t refundable.)

To be eligible, items must be:

• Requested within 15 days of delivery
  
• Unused, unwashed, and in original condition
  
• Free of odors, stains, pet hair, and makeup
  
• Returned with the original packing slip

 

Not Eligible for Returns

We’re unable to accept returns or exchanges for:

• Stickers
  
• Customized or personalized items (e.g., names, special dates, custom thread colors/placements)
  

 

Return Process

Please fill out our contact form or email support@vibethreadprint.shop with:

• Your name and email address
  
• Your order number and the item(s) you’re returning
  
• The reason for the return
  

Once we receive and review your request, we’ll email you a prepaid return shipping label.

Please pack the item carefully and include the packing slip, then drop off at any UPS location within 15 days of receiving your label.

Note: we may decline returns that don’t meet the eligibility conditions above.

 

Exchanges

Need a different size? Exchanges are welcome within 15 days.

• Exchange must be for the same item type you purchased (e.g., t-shirt for t-shirt, crewneck for crewneck).
  
• We’ll process the exchange after your original item arrives and passes inspection.

 

Wrong and Damaged Item

If your order arrived incorrect or damaged, contact us within 4 days of delivery at support@vibethreadprint.shop (or via our contact page) with:

• Your name and email address
  
• Your order number
  
• A photo clearly showing the issue
  

We’ll make it right.

Note: addresses entered incorrectly at checkout or incomplete addresses aren’t covered. Please refer to our Shipping Policy for more information.

 

Refund Method & Timing 

• After your return is received and inspected, please allow 1-2 business days for processing.
  
• Approved refunds are issued to your original payment method (shipping fees are non-refundable).
  
• Your bank or card issuer may take an additional 5–10 business days to post funds.
  

 

Questions

If you still have any questions concerning our return policy, please contact us at support@vibethreadprint.shop